Frequently Asked Questions

The device uses ultra-fine cosmetic-grade touchpoints to gently stamp the skin's surface, creating temporary micro-channels that help active ingredients like PDRN absorb more effectively. It's a gentle method designed to enhance product absorption and help skin look refreshed, with minimal downtime

Each kit includes:6 Week Supply: 3 sterile heads and 3 serum vials, providing 3 treatments.12 Week Supply: 6 sterile heads and 6 serum vials, providing 6 treatments.Each head and serum is intended for a single application every 1-2 weeks and should not be reused.

Many people say their skin looks fresher and more radiant after the first few uses. Improvements in hydration, texture, and glow often become noticeable with regular use. Over time, users also report their skin looking smoother, more even-toned, and healthier overall.Because micro-infusion supports the skin’s natural renewal process, results can continue to build gradually over time.

You have 90 days to try the system. If you're not satisfied, simply contact our team within the 90-day period and we'll arrange your refund.

After each use, follow these cleaning steps, follow the below cleaning instructions:Twist off the head with the cap attached and safely dispose.Wash the chamber out with water and gentle cleanser.Let the device air dry completely, on a clean surface, before packing away.Open a brand new head and attach the head onto the device. Ensure hands are clean and don’t open the cap of the head.

Many people say their skin looks fresher and more radiant after the first few uses. Improvements in hydration, texture, and glow often become noticeable with regular use. Over time, users also report their skin looking smoother, more even-toned, and more radiant overall.Because micro-infusion supports the skin's natural renewal process, results can continue to build gradually over time.

Yes — the PDRN Micro-Infusion System is suitable for all skin types, including normal, dry, oily, and combination. It’s designed to be gentle and effective, even for sensitive skin. If you have specific skin concerns such as eczema, rosacea, or severe acne, we recommend consulting with your dermatologist before purchasing to ensure it’s right for you.

There’s very little downtime. You may notice mild redness or sensitivity right after application, similar to a light sunburn, which usually fades within 12–24 hours.We recommend avoiding makeup, exfoliants, and strong active ingredients (like retinol, AHAs, BHAs, or vitamin C) for the first 24 hours to allow your skin to recover and maximize results. After that, you can return to your usual skincare routine.Most people go back to daily activities immediately, with visible glow and minimal disruption.

Yes, the SkinOS Micro-Infusion System can be used on the neck and décolletage, areas often associated with fine lines and uneven texture.For the eye area, avoid direct use on the eyelids or too close to the lash line. Instead, focus on the under-eye and outer corners (crow’s feet), where the skin is thinner but can still benefit from infusion. Always use gentle pressure, follow instructions carefully, and patch test first.

We recommend a PDRN Micro-Infusion application every 2 weeks for the best results!

Rejuran is an in-clinic treatment that also uses PDRN. SkinOS offers an at-home option using the same family of PDRN ingredient in a topical serum, paired with micro-infusion to help it absorb - without injections or clinic visits.

No — PDRN (Polydeoxyribonucleotide) is derived from salmon DNA. If you have a fish allergy, we do not recommend using this system, as it may trigger a reaction.Your safety is our priority. If you have concerns about allergies or sensitivities, please consult your healthcare provider before use.

Yes, we ship worldwide. We have 5-12 day shipping times depending on your location.

Shipping & Delivery

We ship internationally, so you can enjoy SkinOS no matter where you live.

Orders are processed within 1 business day and typically arrive in 5–10 business days, depending on your location.

All orders include free standard shipping -no minimum spend required.

If your product happens to get lost during transit, please don't hesitate to contact us at support@useskinos.com. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping.

Warranties

We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us. Your satisfaction remains our utmost priority and we're happy to give you the best possible solution.

Each package includes the SkinOS PDRN Micro-Infusion System, sterile single-use heads, and our PDRN serum vials. You'll also receive a detailed instruction guide and a thank-you card to help you get the best from your system.

We offer a 90-day money back guarantee. If you're not satisfied, you can request a refund by emailing support@useskinos.com within the 90-day period and we'll arrange it.